| Login Credential | Description | | :--- | :--- | | | A unique identifier (often a 3-digit number) for your IPTV service. | | Username | Your personal identifier for your account. | | Password | Your personal secret key for your account. |
New IDs are often sent to the contact information on file after you renew or purchase a new subscription plan. Enter the Updated ID in XPLAY
Often, providers send these details via email or text after you sign up or renew a subscription. Google Play Helpful Resources & Guides
Click into the box to launch your device’s on-screen keyboard. Method B: Overriding an Existing ID how to get xplay provider id updated
Updating your provider ID is a relatively straightforward process that can be completed through XPlay support or your dedicated account manager. 1. Prepare Required Information
Delete the old provider ID, username, or server URL using the on-screen keyboard. Step 3: Enter and Save New Credentials
: Check your email or text messages for the original signup confirmation from your content provider. Often, the Provider ID (sometimes called a "Provider Code") is listed there along with your login credentials. | Login Credential | Description | | :---
If you are changing your service name, a new whitelabel app build will require an updated Provider ID to separate your brand from your old identity or parent provider.
Updating the XPlay Provider ID requires clearing the application's data within device settings to reset the initial configuration, according to the XPLAY Application User Manual. Users must then relaunch the app and enter the new credentials, including the provider ID obtained from their content service, as outlined in the manual. For further instructions on the process, see the XPLAY Application User Manual . XPLAY Application User Manual
Delete Xplay entirely and reinstall it directly from the official Google Play Store or your device's native app hub. | New IDs are often sent to the
The final phase is verification. Once the XPlay application reloads, the user should test the connection by playing a live channel, an on-demand movie, or accessing the EPG. Successful playback confirms that the new Provider ID has been accepted by the remote authentication server. However, if errors persist—such as “Invalid Provider ID,” “Authentication Failed,” or endless loading—a systematic troubleshooting approach is required. The user should re-check the ID for typos, confirm that the subscription linked to the ID is active, and ensure that the device’s internet connection is stable. If the issue remains unresolved, contacting the service provider’s support team with the exact error message and the new ID is the next logical step. Often, providers may need to “whitelist” the new ID on their backend or refresh their CDN (Content Delivery Network) cache.
If the above method doesn't work, or you're comfortable with editing the Windows Registry, you can update your XPlay Provider ID manually. Be cautious when editing the registry, as incorrect changes can cause system issues.