Look for a barcode sticker on the physical chassis. It is usually located on the top, side, or rear panel of the rackmount enclosure near the power supply units (PSUs). Step 2: Access the Infortrend Support Portal
Maximizing Your Infortrend Investment: A Guide to Warranty Checks
: Warranty expires at the 3-year mark or once the Total Bytes Written (TBW) limit is reached, whichever comes first.
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | | Mistyped number; OR unit is OEM (sold inside another brand’s chassis like Promise or Lenovo). | Double-check digits (0 vs O, 1 vs I). If OEM, contact the reseller, not Infortrend. | | "Warranty expired" | Unit is >3-5 years old. | Consider third-party support or paid repair. | | "Product not registered" | The unit was never registered, and it is older than 6 months. | Provide proof of purchase to support to backdate warranty. | | "Invalid region" | You are accessing the USA portal for a unit sold in Asia. | Use the global portal or contact the regional office. | | No response from portal | Website maintenance. | Try during business hours (Taiwan time) or use email support. | infortrend warranty check
This comprehensive guide covers how to perform an Infortrend warranty check, understand your service level agreements (SLAs), and manage your hardware lifecycle effectively. Why Regular Warranty Tracking Matters
Checking and maintaining your warranty status provides several distinct advantages:
If your storage array is outdated and your capacity needs are growing, an expired warranty is an excellent trigger for a hardware refresh. Migrating to newer Infortrend EonStor GS or CS scale-out solutions will give you modern performance features alongside a fresh, multi-year manufacturer warranty. Summary Checklist for Storage Administrators Look for a barcode sticker on the physical chassis
or warranty seals are removed or altered.
Infortrend classifies products into several warranty categories based on their age and condition: Standard Limited Warranty (3 Years) : Covers most hardware defects in material and workmanship. Batteries (2 Years) : Specific two-year coverage for battery components. SSD Products
: Usually found on a sticker on the back or side of the chassis. | Error Message | Likely Cause | Solution
Infortrend offers several levels of protection for their enterprise storage solutions:
Enterprise data storage requires maximum uptime. When managing Infortrend EonStor GS, DS, or CS storage systems, knowing your exact hardware warranty status is critical for risk management. A gap in coverage can lead to costly out-of-pocket repair fees and extended operational downtime.
has built a solid reputation for reliable, high-performance RAID storage, but even enterprise-grade hardware eventually needs support. Whether you’re troubleshooting a failed PSU, planning a controller upgrade, or auditing your IT assets, knowing your exact warranty status is critical.
Look for a sticker on the rear or side panel of the chassis. On rackmount arrays, it is typically located near the power supply units (PSUs) or controller modules.