If you have performed all the steps above and the error persists, it’s time to escalate. Gather the following before contacting support:
If the above steps do not work, try the following advanced solutions:
There are several reasons why the Kerio Control web filter may not be activated, and categorization is disabled. Some of the common causes include:
Log into your Kerio Control console using a tool like PuTTY . Navigate to the Directory: cd /opt/kerio/winroute Use code with caution. Copied to clipboard Run the Update Command: ./tinydbclient "update SiteFilter set DetectReliability=0" Use code with caution. Copied to clipboard Restart the Service: /etc/boxinit.d/60winroute restart Use code with caution. Copied to clipboard Secondary Fixes & Prevention If you have performed all the steps above
A common issue in Kerio Control is seeing the status "Web Filter is not activated, and categorization is disabled"
Check the box to and click Edit . Enter *.zvelo.com in the DNS Name field.
Before changing technical configurations, ensure your Web Filter subscription is valid. Log in to the . Navigate to Dashboard or Status > Subscription . Locate the Kerio Control Web Filter section. Navigate to the Directory: cd /opt/kerio/winroute Use code
If you are still experiencing issues with your web filter, please let me know: What of Kerio Control you are running. If you recently renewed or changed your license .
This article provides a comprehensive guide to understanding, diagnosing, and fixing the "Kerio Control Web Filter is not activated" issue. What Does "Web Filter is Not Activated" Mean?
Ensure the for Kerio Control Web Filter is enabled and not restricted by a higher rule. 5. Check Firewall Traffic Rules Sometimes, strict egress rules block the required traffic. Go to Configuration > Traffic Rules . Copied to clipboard Secondary Fixes & Prevention A
The most common cause is an expired, unassigned, or trial-expired license for the Web Filter service.
This error typically occurs when Kerio Control determines the Web Filter is "unreliable," usually because it failed to reach its categorization servers (Zvelo) multiple times.